A "Pass Disabled" error on Ticketmaster means your digital ticket won't open in your phone's mobile wallet (like Apple Wallet or Google Wallet). This happens because the ticket was added to a different device, transferred incorrectly, or your device's operating system needs an update.
- Tickets can only be linked to one wallet account at a time. Make sure that you're not signed in to the same account on a different device.
- You may have purchased a ticket from a third-party (StubHub, SeatGeek, etc.) that wasn't transferred correctly.
- Make sure your device and the COTA app are up to date with the latest software.
Your ticket is still accessible through the COTA app and can be used at the gate without adding it to your mobile wallet.